Your medical information is deeply personal. This Privacy Policy explains in detail and transparently how we collect, protect, use, and share your data and how it’s handled.
We encourage you to read the whole policy carefully to understand our practices. If anything is unclear, our team is always available to answer your questions.
The Information We Collect To provide you with the best possible level of care, we collect and maintain different types of information:
- A. Personal & Demographic Information: We may collect certain informations including Your full name, date of birth, sex, and contact information (mailing address, telephone number and email) and insurance policy.
- B. Medical & Health Information: Your medical history, including past illnesses, surgeries, allergies, lab tests, and vaccination histories.
How We Use Your Information
We may use your information for:
- To perform medical assessments, diagnostics, treatments, and continuity of care
- To maintain your electronic medical records and health history
- To administer appointments, any hospital admissions, follow-ups, or discharge
- To process payments, generate bills, and assist with claims and reimbursements with insurers
- To reach you with reminders or important information regarding your health, appointments or prescriptions
- To conduct internal audits, operational scope and deliver improvements
- To comply with legal obligations and regulatory requirements
- For research or case studies (always with appropriate protections and approvals, and without mentioning your details)
We do not use identifiable data of any kind for any marketing use, without your prior permission.
How We Share Your Information
We share your information only when required, and that too, confidentially. Where we share the details are listed below:
A. Inside Starcare Hospital
- Physicians, nurses, and administrative staff involved in your treatment and/or care decisions.
- Billing and insurance, and processing teams in the administrative department.
B. With Third Parties
- External Healthcare Providers: referrals to specialists, labs, and pharmacies.
- Insurance Providers: only what is necessary to submit a claim.
C. With Trusted Third-Party Service Providers
- IT vendors, cloud storage, and payment processors, all of whom follow strict confidentiality agreements.
How We Protect Your Data
We use industry-standard measures to keep your data safe online:
Technical Protection
- Encryption: All electronic records are encrypted and safe from data breaches.
- Access Controls: Only authorised staff are allowed to see your data that they’re supposed to.
Physical Protection
- Secured storage for paper records.
- Limited access to sensitive areas for personnel.
Staff Training and Policies
- Privacy training occurs annually for all staff members to keep your data safe and secure with the latest technologies.
- Clear disciplinary actions are in place for policy violations.
Your Rights To Privacy
Under the Digital Privacy and Data Protection Regulations, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, you have full control of your data.
You are eligible to:
- Access and get copies of your medical and billing records.
- Update your information if your data is inaccurate or incomplete.
- Restrict sharing your data where it’s legally allowed.
- Opt out of marketing emails and unsubscribe from unnecessary communications.
- File a complaint if you believe your privacy is violated.
You are responsible for ensuring the accuracy of the personal information submitted.
Changes to this Policy
We might change this policy in order to comply with either legal changes or changes in hospital policies. When making new changes, we will:
Under no circumstances will we diminish your rights without consent.
Contact Us
If you have any queries or need more details about the privacy policy, reach out to us at
info@starcarehospitals.com, phone number and address.
We will review and respond to requests within 48 hours.
Conclusion
At Starcare Hospitals, your trust means everything to us. We are committed to protecting your privacy while providing the best possible care. Thank you for placing your confidence in us. We assure that your journey with us is not only safe but also reassuring.
